Customer Care
At Be Sassy, we prioritise exceptional customer care and strive to provide a positive shopping experience for every customer. Below is our standard customer care policy:
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1. Commitment to Customer Satisfaction: We are dedicated to ensuring that you are completely satisfied with your purchase. If you have any questions or concerns, please contact us for assistance.
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2. Accessibility: Our customer service team is available via email and live chat during business hours. We aim to respond to all inquiries within 24 hours.
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3. Order Assistance: If you need help with placing an order, tracking your shipment, or modifying an existing order, please contact us, and we will assist you promptly.
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4. Returns and Exchanges: We offer a straightforward return and exchange process. If you are not satisfied with your purchase, you may return it within 14 workding days of receipt. For more details, please refer to our Returns Policy.
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5. Feedback: We value your feedback! If you have suggestions or comments about our products or services, please let us know. Your input helps us improve and serve you better.
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Thank you for choosing us. We are here to help and ensure you have a wonderful shopping experience!
Privacy & Safety
Your privacy and safety are paramount to our business. We are committed to protecting your personal information and using it responsibly. Here’s how we handle your data:
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1. Information Collection:
We collect personal information, such as your name, email address, shipping address, and payment details, only when you place an order or create an account. This information is necessary to process your transactions and provide the best service possible.
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2. Use of Information:
Your information is used primarily to fulfill your orders, communicate with you about your purchase, and improve our services. We may also send you promotional emails regarding new products or special offers, but you can opt out at any time.
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3. Payment Processing:
We use third-party banking services to securely verify and process your payments. Your credit card information is encrypted and handled in compliance with industry standards to ensure your financial data is safe.
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4. Data Protection:
We implement various security measures to protect your personal information from unauthorized access or disclosure. This includes using secure servers and encryption technologies.
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5. Contact After Purchase:
After your purchase is completed, we may contact you via email to confirm your order and provide tracking information. If you have opted in for marketing communications, we may also reach out with promotional offers.
Thank you for trusting us with your information. We are committed to maintaining your privacy and ensuring a safe shopping experience.
Payment Methods
- Credit / Debit Cards
- Sumup
- Klarna